Automatic email communication

At specific times during the order lifecycle, buyers will receive automatic email communication from Mondu. Mondu will write to the email address that placed the order at checkout. Mondu also gives the buyer the option of providing a second email address at checkout, which will also receive payment communications.

This diagram shows examples of the most important emails and triggers:

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Please note that these emails are only examples and may be outdated: Mondu continuously adapts its emails to find the best and most efficient way to communicate with customers.

Buyer support

You can include the following links on your payment methods overview page or in other relevant locations.

The FAQs answer the most frequently asked questions about Mondu Checkout, possible rejections, and the subsequent payment process. The customer support ticket form is the fastest way for customers to get in touch with Mondu. We use the ticket system to ensure that enquiries are directed to the right place and responded promptly.

FAQs:
https://www.mondu.ai/faq-for-buyers/

Contact to Mondu's customer support:
https://mondu.freshdesk.com/en/support/tickets/new?ticket_form=buyer_contact_form