Shopware 6 - Usage guide

Testing of the Mondu payment method should take place only in a sandbox environment and you are encouraged to use real company names and addresses.

Mondu / Shopware Status Mapping

Starting with plugin version 1.2.2, these are the status mappings between the Mondu Plugin and Shopware 6:

Order Management

Create order

Mondu widget will now open and depending on the amount of data about the buyer and purchased goods sent to Mondu in a moment of choosing Mondu as payment method, the widget will inform you about the result of risk assessment (order confirmed/decline) or request additional information from the buyer.

In case the order is confirmed the user will be asked to confirm the transaction, then the user will be forwarded to the success page and receive an email confirmation.

Adjust order

If there is a need to modify an order, it can be done before the shipment. Order modified before any invoice is created and status is changed to shipped, will be automatically adjusted in the Mondu system.

Order can be adjusted by navigating to the specific order, under the Orders page and then choosing the Edit button.

After the adjustments, make sure you save the order. After this, order should be successfully adjusted in the Mondu system automatically.

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⚠️ Attention⚠️

Please note that in case of the increases of total order amount, this order will be evaluated by the risk engine and it can be potentially rejected.

Cancel order

In order to cancel an order, you can change the Order Delivery status to Cancelled.

Invoice Management

Create invoice

Creating an invoice and shipping order actions in Shopware 6 are closely interrelated. In order to mark the order as shipped, an invoice needs to be created first. Order can be shipped only if it was fully invoiced.

In order to create an invoice, navigate to the specific Order page. Make sure all the line items and prices are correct. Then, navigate to the last section of an order named “Documents”, click the “Create new document” button and choose Invoice.

Now, fill out the required fields and click on the Create button.

After this process is done, the next step is to ship an order, or in other terms, change the order delivery status to Shipped.

Once the pop-up is shown, attach a previously created invoice and click on Update Status. After this process is finished, an identical invoice will be created in the Mondu system based on your line items.

Cancel Invoice

In order to cancel a specific invoice, the user has to scroll down to the Documents section on an Order page and click on the “three dots” button next to the specific invoice. Upon clicking the three dots menu, click on the “Cancel Invoice” item and this invoice will be automatically cancelled in the Mondu system.

Credit notes

In order to create a credit note in the Mondu system, navigate to the specific order page and click on the Edit button (described in the “Adjust Order” section).

After the edit page is loaded, click on Add credit link and fill out the required information (such as label and price) and click on the tick button on the right side. Make sure you save the changes.

After this is done, scroll down to the Documents section and choose the “Create new document” button and click on the Credit Note. A new pop-up will be shown with the credit note information. Make sure you choose the correct Invoice Number and click on Create.

The credit note in the Mondu system will be created.