Log-in

User accounts are created by the Mondu Customer Success Team. Both personalised accounts (e.g. [email protected]) and general user accounts (e.g. [email protected]) are possible.

1. Write an email to [email protected] to request a new user account for the portal. Please send us the email address as well as the first and last name of the user.
2. Mondu will create your accounts.
3. The user will receive an invitation to the Mondu portal via email, including an access link and a temporary password.

First time log-in

1. Open the Mondu Portal invitation that has been sent to your desired email address.
2. In the email you will find the link to the portal login, as well as your temporary password.
3. Use your email address and the temporary password to access the portal.
4. Now choose a new password which must consist of at least 12 characters, including an upper and lower case letter, a number and a special character.
5. Click on "Proceed to login" for the access.

Password reset

If you have forgotten your password, you can reset your password as follows.

1. Open the Mondu portal login page. (https://portal.mondu.ai/)
2. Click on the "Forgot password?" link.
3. Enter the email address you use to login and click "Continue". You will receive an email with the link to reset your password.
4. Follow the link in the email to set a new password. If you have not received a reset email, please check your spam folder.