Shopware 5 - Usage guide

Testing of the Mondu payment method should take place only in a sandbox environment and you are encouraged to use real company names and addresses.

Mondu / Shopware Status Mapping

Starting with plugin version 2.1.0, these are the status mappings between the Mondu Plugin and Shopware 5:

Order management

Create Order

Open your shop website, add a product to the basket and proceed to checkout, select Mondu as a payment option and click Complete payment.

Mondu widget will now open and depending on the amount of data about the buyer and purchased goods sent to Mondu in a moment of choosing Mondu as payment method, the widget will inform you about the result of risk assessment (order confirmed/decline) or request additional information from the buyer.

In case the order is confirmed the user will be asked to confirm the transaction, then she will be forwarded to the success page and receive an email confirmation.

In case the order is declined, the buyer will be forwarded to the page listing all the payment options to have another chance to finalise the purchase using a different method. To learn more about the widget flows click here.

Mondu Order Overview

All the orders paid with Mondu can be found under Customer > Payments > Mondu overview menu item. Through Mondu overview, you can manage the state of the order (cancel, adjust), the invoice (cancel) as well as create credit notes.

The user can also see all the orders paid using Mondu in Customer > Order overview. The column Payments indicates if the order was paid using one of the Mondu payment methods.

Adjust Order

In case the order should be modified before the shipment you need to edit the order in Customers > Orders by adjusting the quantity and price in the Position tab.
The changes will be automatically synced with the Mondu system after clicking the update button.

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⚠️ Attention⚠️

Please note that in case of the increases of total order amount, this order will be evaluated by the risk engine and it can be potentially rejected.

Cancel Order

If you want to cancel the order, set the order status to cancelled/rejected in the Customers > Orders overview.

Alternatively you can cancel the order through Customers > Payments > Mondu overview page by clicking on the red cross next to the order.

Invoice management

Create Invoice

Creating an invoice and shipping order actions in Shopware 5 are closely interrelated. In order to mark the order as shipped, an invoice needs to be created first. Order can be shipped only if it was fully invoiced.

After the customer places the order, open the Customers > Orders overview in the Shopware 5 backend.

Next edit the order and navigate to the section called “Documents”, choose Document type: Invoice and click Generate document.

After generating the invoice, set the order status to Completely delivered (or Completed, if configured in the Mondu Plugin) in order to generate the invoice in the Mondu system.

You can change the order status either directly in the order detailed overview or in orders overview.

Cancel Invoice

In order to cancel the invoice, go to Customers > Payments > Mondu overview and edit an order.

In the next step, please edit the invoice, click cancel and confirm in order to perform invoice cancellation.

Create Credit Note

In order to create a credit note in the Mondu system navigate to Customers > Payments > Mondu overview and edit specific orders. Next edit the invoice of the order and finally click Create credit note. Enter the credit note amount and confirm by clicking ok.